Don't Look at the Light!

[rambler]

Customer: "My mouse doesn't work any more."

Tech Support: "Is it an optical or ball mouse?"

Customer: "Huh?"

Tech Support: "Does it have a ball or light?"

Customer: "It has an light on top."

Tech Support: "On top?"

Customer: "Yeah. It was underneath before, but it looks better when it's on top."

Tech Support: "Ok, try turning it around so the light points down on the desk."

Customer: "Oh! It works!"

[rambler]

Well, I had one event happen to me, where one lady had just bought a Apple IIc and complained that she was having problems with her monitor, so we told her to bring her monitor in, and we'd check it out.

So she brings her monitor in, and we plug it in, and it works without a flaw. We tell her that the monitor isn't the problem, and to bring her CPU in.

She stares at us blankly, and asks, "What's the CPU?"

Joe explains that it's the piece of equipment that all your devices plug into. So about twenty minutes later, she returns and walks in carrying the surge supressor.

When we explained to her the item that we needed her to bring in, she replied, "Oh you mean the keyboard!" (On Apple IIc's, the CPU box and keyboard are part of the same unit.)

And to make this all the more interesting, she was a gradeschool computer class instructor.

[rambler]

Customer: "One of my friends gave me an ImageWriter printer and this keyboard. He said he gave me all the cables, but I can't figure out how to connect them. Am I missing something?"

Tech Support: "Well, a computer would help."

Customer: "You mean this keyboard isn't a word processor?"

Tech Support: "No ma'am, its just an input device."

Customer: "Then I need to buy a computer, right?"

Tech Support: "Yes."

Customer: "Do you think I'll need a monitor, too?"